Complaints Procedure

Complaints Procedure

Any expression of dissatisfaction about the service you have received from HQ Law Ltd will be considered seriously and we will ensure that we respond promptly to any complaint.

HQ Law Ltd is committed to providing a professional, efficient and courteous service to all our clients.  If you feel that we have failed to achieve an acceptable standard of service we want you to tell us.  We regard it as an opportunity to monitor and improve our quality of service.  We will investigate your concerns objectively and try to generate a positive and speedy solution.

A copy of the cancellation procedure is available by clicking the link below: